How to make sure freelancers are comfortable switching to a new system of working
Switching to a new system of working can be a daunting process, especially when your team includes freelancers from around the globe. Freelancers are integral to many SaaS companies, bringing diverse skills and fresh perspectives. However, when they’re unhappy with a new system of working, whether that’s in how they produce work or how they are managed, it can disrupt productivity and even strain relationships. It can also be difficult to know what to do when freelancers aren’t happy with a new system that you introduce.
It’s crucial to ensure that your freelancers are comfortable and confident during such transitions. Here’s how you can make the switch smoother and keep your freelancers happy.
1. Communicate early and often
One of the most important steps in introducing a new system is communication. Freelancers need to know why the change is happening, how it will benefit them, and what the transition will look like. Start by explaining the reasons behind the switch and how the new system will improve their working experience. Regular updates during the transition period can help to keep everyone informed and reduce anxiety.
For example, YunoJuno’s freelance management system offers a user-friendly interface that simplifies invoicing, project tracking, and communication. Highlighting these features early on can help freelancers understand the benefits.
2. Provide training and resources
Freelancers, like any other team members, need time to adjust to new tools and processes. Offering training sessions, tutorials, or step-by-step guides can make this transition easier. Make sure these resources are readily available and easily accessible.
YunoJuno’s platform, for instance, provides intuitive features designed with freelancers in mind, but a little guidance can go a long way in helping them make the most of it. Direct your freelancers to relevant blog posts that discuss best practices for using freelance management systems, ensuring they have all the information they need.
3. Gather and act on feedback
Freelancers often have valuable insights into the systems they use. After all, they’re the ones who will be using it daily. Create opportunities for them to share feedback about the new system and be open to suggestions for improvement.
A proactive approach could be scheduling a feedback session after the first month of using the new system. If there are common concerns or issues, work on addressing them quickly. This will show your freelancers that you value their input and are committed to making the system work for everyone.
| Aspect | Employee | Independent Contractor |
|---|---|---|
| Control and supervision | Direct control over how, when, and where to work | Freedom to set their own schedules and methods |
| Payment | Regular wages; taxes withheld by employer | Paid per project; responsible for their own taxes |
| Benefits | Health insurance, retirment plans, paid leave | Must arrange their own benefits |
| Termination | Often requires notice and may include severance | Can usually be terminated at any time without benefits |
| Tools and equipment | Provided by the employer | Typically use their own tools |
4. Offer support during the transition
Freelancers may face unique challenges when adapting to a new system, especially if they work across different time zones. Offering dedicated support during the transition can alleviate these challenges. Whether it’s a direct line to a support team or an FAQ section tailored to common freelancer issues, make sure help is always within reach.
5. Highlight the long-term benefits
Finally, it’s important to remind freelancers of the long-term benefits that come with the new system. While the adjustment period might be challenging, the outcome should be a more efficient, streamlined working experience. For instance, with YunoJuno, freelancers can benefit from faster payments, easier project management, and better communication—all of which contribute to a more productive and enjoyable work environment.
Keeping the transition to a new system pain-free
Introducing a new system of working doesn’t have to be a painful process. By communicating clearly, providing the right resources, and being responsive to feedback, you can ensure your freelancers feel supported and valued during the transition. Remember, a smooth switch isn’t just about adopting new tools—it’s about making sure everyone on your team, freelancers included, is comfortable and confident in using them.
