Customer Experience (CX)

Looking to hire a Customer Experience (CX) professional through YunoJuno? Here you'll find current market rates for experienced CX specialists in the UK. Our network of vetted freelancers specialises in optimising customer journeys, enhancing user satisfaction, and implementing data-driven CX strategies. Browse typical day rates below to benchmark your hiring budget.

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Average
contract length
(working days)

£412

Average day
rate (GBP)

Customer Experience (CX) freelance rates breakdown

Customer Experience specialists are vital for businesses looking to enhance their customer journey and satisfaction levels. Here's what you need to know about CX freelance rates in the market.

Factors that increase rates

Expertise in specific CX software platforms (e.g., Zendesk, Salesforce)
Previous experience with enterprise-level organisations
Track record of successful customer journey mapping
Specialisation in particular industries (fintech, retail, etc.)
Advanced data analysis and reporting capabilities
Experience leading CX transformation projects

Factors that decrease rates

Limited experience with major CX platforms
Focusing solely on basic customer service rather than strategic CX
Narrow industry exposure
Limited experience with data analytics tools
No experience in team leadership or training delivery

Tips for rate discussions

When discussing rates with CX specialists, consider:

Clarify the scope of strategic vs operational responsibilities
Discuss specific platforms and tools required
Define deliverables clearly (reports, frameworks, training)
Consider the level of stakeholder management needed
Address any travel or on-site requirements upfront

Common pricing models

CX freelancers typically work on a daily rate basis, particularly for longer-term projects. Hourly rates are less common but may apply for advisory or consultation work. Fixed project rates might be suitable for specific deliverables like customer journey mapping or training programmes.