Client facing
Client facing freelancers are the vital bridge between your business and your customers, serving as the professional face of your organisation in critical interactions. These specialists excel in relationship management, communication, and maintaining your brand's reputation through direct customer engagement.
When evaluating client facing freelancers on YunoJuno, look for professionals who demonstrate exceptional interpersonal skills and a proven track record of managing stakeholder relationships. They should showcase experience in handling diverse client portfolios and navigating complex business scenarios.
Essential expertise to consider
Key expertise to seek includes:
- Excellent verbal and written communication
- Strategic relationship building
- Conflict resolution and problem-solving
- Presentation and public speaking abilities
- Cultural awareness and adaptability
- Project management capabilities
Key interview questions
During interviews, consider asking:
- How do you handle challenging client situations?
- Can you share an example of how you've turned around a difficult client relationship?
- What's your approach to managing multiple stakeholders with competing priorities?
- How do you ensure consistent communication across different channels?
How to evaluate candidates
When shortlisting candidates, prioritise those who:
- Demonstrate clear, articulate communication in their profile and interactions
- Show a consistent history of long-term client relationships
- Provide specific examples of successful client management
- Display relevant industry knowledge and cultural fit
Watch out for these red flags
Watch out for these red flags:
- Delayed or unclear communication during initial interactions
- Inability to provide concrete examples of past client work
- Lack of references or testimonials from previous clients
- Poor listening skills during interviews
How they can help your business
A skilled client facing freelancer can help you:
- Strengthen relationships with key accounts
- Improve customer satisfaction and retention
- Navigate complex stakeholder landscapes
- Represent your brand professionally in external communications
- Identify and address client needs proactively
- Facilitate smooth project delivery and client feedback loops
Client facing freelancers should possess complementary skills such as CRM platform proficiency, basic project management tools, and data analysis capabilities to track and report on client interactions effectively.
